FAQ's

What services do you provide?
What do you charge for your services?
Why should I hire a professional?
Why not use a kennel or doggie daycare service?
What can I expect during the initial consultation?
Does my dog need to stay on a leash when outside?
Do you have a cancellation policy?
How do you handle my keys?
How much notice do you need?
When do you require payment?
How do I prepare my home and pets for your vacation sitting service?
When is it not appropriate to hire a pet sitter?
What if an emergency delays my sitter?
Do you offer boarding services?
What if my pet becomes ill while in your care?
Can my cats stay outside?
What do you carry in the first aid kit?
Can you provide advance obedience training?
What if I don’t see my town listed on your coverage map?
How do you transport my pet?

We currently provide dog walking, puppy care, vacation sitting, pet taxi, food delivery and obedience training.

Professional pet sitters are just what the description implies – professional. While having friends, family, or neighbors care for your pets may seem like a logical choice, professional pet sitters do this for a living and have the experience necessary to care for your animals. You can trust us to act responsibly when we enter your home. Since this is our job, you can count on us to be there.

What do you charge for your services?

Please visit our services and rates page.

Why not use a kennel or doggie daycare service?

Having a professional pet sitter come to your home is second to having you there.

Using a pet sitting service allows the following advantages:

For your pet:

Reduced Stress - Your pet stays in his own familiar secure environment where all the sights, smells and sounds say “Home!”
Diet and Exercise - Customary diet and exercise routines are followed, with no interruption to upset your pet.
No “Travel Trauma.” - Travel in a vehicle to a boarding facility or kennel may upset your pet.
Health Concerns - With a pet sitter, there is minimal exposure to illness of other animals.
TLC - Most importantly, your pet receives love and personal attention while you are away.

For you:

Travel - You won’t be inconvenienced or upset by transporting your pet.
No Imposition - You don’t have to impose on a friend, neighbor or relative to care for your pet, but instead rely on a pet care professional who will put you pet’s needs first.
Security - Your home is made more secure by the crime deterrent services we provide.
Peace of Mind - While you’re away, you can feel confident your pet is in capable, caring hands.
Special Services – We provide additional home services while caring for your pet, such as bringing in the mail and newspaper.

Please review - When is it not appropriate to hire a pet sitter?

What can I expect during the initial consultation?

We use this time to do the following:

1. Review our services and talk about your pet care needs.

2. Allow you to ask any questions regarding our staff and services.

3. Meet with and spend some time discussing your pets.

4. Fill out the required forms.

5. Confirm the information we have on file is correct.

6. Collect payment.

Does my dog need to stay on a leash when outside?

Your dog must always be on a leash when outside if you do not have a fenced yard. When walking your dog a leash is required to keep them safe.

Do you have a cancellation policy?

Our cancellation policy can be viewed in our Master Service Agreement (MSA)..

How do you handle my keys?

If we are holding your house key it will be locked in our office when not in use. We keep all our keys in a safe and code them so they cannot be matched to your home. Our customer files are kept on an external drive and locked in a separate location when not being used.

How much notice do you normally need?

We recommend you contact us two weeks prior to the service dates. If it is a peak time or a holiday we suggest three weeks.

When do you require payment?

Depending on the services we either collect payment prior to the service start date or we send out a weekly statement.

How do I prepare my home and pets for a pet sitting service?

You can help your pet sitter be a better friend to your pet by making sure there are no problems while you are away. Planning and preparation in the following areas will smooth transition:

Tell the pet sitter about all health problems your pet may have—major or minor, past or present.
Provide written verification that your pet is up to date on its vaccinations.
Make sure your dog’s collar fits—Otherwise he may slip out of a too-large collar while being walked.
If your dog is not accustomed to walking on a leash, practice with him before you leave.
Make a list of your pet’s favorite hiding places. This will prevent the pet sitter from worrying if your pet is not where expected—the sitter will know where to look.
Provide your own preferred method of flea control, even if your pets are currently flea free. Fleas multiply rapidly and can become a problem very quickly.
If you own both dogs and cats, do not ask the sitter to care for the dogs and “just ignore the cats;” in order to save a few dollars. A sitter’s professionalism, ethic responsibility and conscience would not allow the oversight of a cat in need of food, medical care or human attention.
If your dog growls or snaps at a pet sitter during a "get-acquainted visit,” understand that the pet sitter may ask that you make other arrangements for your dog’s care during your absence.
Be honest about your pet’s quirks, i.e. a dog that is nervous about having his leash put on, or a cat that does not like to be petted. The more your pet sitter knows, the better equipped she is to care for your pets.

When is it not appropriate to hire a pet sitter?

There are some cases where pet sitting may not be the best alternative for your pet. Here are some examples.

Most pet sitters are able to give your pet basic oral medication, and many can administer insulin injections. Some pet sitters can give sub-coetaneous fluids as well. If your pet is in failing health, or requires more intensive care, we would suggest boarding your pet at your vet’s office, which can provide 24 hour care.
If your pet is aggressive, or doesn’t react well to visitors or strange people entering your house, it would be best to board your pet.
If your pet gets very destructive in your absence, or suffers from severe separation anxiety, he or she may be better off at a boarding kennel around other dogs and people.

What if an emergency delays my sitter?

We can guarantee that this will not happen. We have people trained and ready to step-in as a backup if needed. All of our notes during the initial visit can be accessed by our backup and used quickly.

Do you offer boarding services?

We currently do not offer boarding services.

What if my pet becomes ill while in your care?

We will follow the emergency plan that is defined in our Master Service Agreement (MSA). This will be discussed during our consultation.

Can my cats stay outside?

We prefer that outdoor cats stay indoors while they are in our care. Cats sometimes can be funny about new people in their space and may avoid your home to avoid us. Please contact us about your outdoor cat so we can discuss your situation.

What do you carry in the first aid kit?

- Gas-x (if we think the animal is starting to bloat)

- Powder Styptic (for bleeding toenail)

- 3% Hydrogen Peroxide (to induce vomiting if your pet swallows something poisonous or harmful)

- Sterile Gauze Bandages (wrap wounds)

- Gauze Pad (apply to wounds)
- Eye & Skin Wash (flush eyes/wounds)

- Triple Antibiotic Ointment
- Hydrocortisone Cream (rashes, itching)
- Iodine Antiseptic wipes (sterilization)
- Insect Sting Wipes (apply to insect bites/stings)
- Adhesive Tape (secure bandage)
- Pair Scissors (trim hair and cut bandage or tape)

- Clippers (shave hair if needed)
- Hand disinfectant (personal cleanup)
- Antiseptic Cloths (clean wounds)
- Cotton Swab (apply ointments or creams)
- Tick removal tool

- Tweezers (splinters)

- Gloves

- Numbers for 24-hr emergency hospital and Animal Poison Control Center

Can you provide advance obedience training?

We currently do not offer advance obedience training. We do like to refer our clients to our favorite training providers. Make sure to tell them we sent you!

What if I don’t see my town listed in your coverage map?

Please contact us so we can make a note of your service request. We are always looking to expand our business to new areas. If you would like a referral visit our links page.

How do you transport my pet?

If we cannot safely transport your pet then we will not take the job. All cats must be in a cat carrier at all times when moving. Dogs must be in a crate inside our vehicle with his leash on. We have small – large crates and can transport almost every size dog. We will not allow your pet to be free roaming in our vehicle. This is NOT a safe way to transport your pet in case of an accident.